Frequently asked questions
Offers, lab visits, results, data: answers to the questions members ask us most.
Can’t find your answer?
Write to us in the chat, or at [email protected]. Our team will reply.
Topics
- GeneralHow Lucis works and getting started16 questions
- Offers & subscriptionPlans, pricing, gifting, and managing your subscription39 questions
- Health journeyYour follow-up, particular health situations and support22 questions
- Lab visitsLab appointments, home kits21 questions
- Test preparationHow to prepare for your samples12 questions
- Results & testsUnderstanding your results, and what each test and panel measures12 questions
- Companies and partnersLucis for your company, and our partners5 questions
- GDPRPrivacy, health data, your rights4 questions
- ShopLucis shop products, delivery and returns3 questions
Start here
Can’t find your answer?
Write to us in the chat, or at [email protected]. Our team will reply.
