Offers & subscription
Plans, pricing, gifting, and managing your subscription
39 questions
Pricing
- I was charged twice / I see a duplicate charge. What happened?
- Can I return a shop product or get a refund if the parcel arrives broken?
- Can I get my tests done in a country other than the one my subscription is in?
- Can you provide a quote for my mutuelle or health insurer?
- What is the plan available in the UK?
- What plan is available in Portugal?
- Are the tests covered by social security?
- Can I pay in multiple times? Or monthly?
- Can it be covered by my insurance?
- How do I add panels and services?
- How many blood tests are included?
- Is it really worth the price?
- Is there free shipping?
- The Lucis offer: membership, Baseline and upgrades
- What is your refund policy?
- How do payment, discounts, gifts and membership work?
- Why is Lucis Care €490?
- Why should I choose the 2 tests/year plan instead of a single test?
Manage your subscription
- Can I change how often I get tested?
- How do I stop receiving marketing emails or the newsletter from Lucis?
- Can I manage several family members under one account or one payment?
- How do I delete my account?
- How long do my results stay accessible, and what happens if I cancel?
- I’m moving to another country: what happens to my subscription and its price?
- My payment was declined at checkout or at renewal: what do I do?
- How do I cancel my subscription?
- How do I update my payment method?
- How do I update my phone number, address, or email?
- How do I change the email address on my account?
Gifting
- Can I invite people?
- How much does a Lucis gift cost?
- My gift code has expired or has already been used: what are my options?
- What is the Together in Health duo offer?
- Can promotions be combined?
- Do you offer discounts or promo codes?
- How can I activate my promo code for add-ons (biome)?
- How can the recipient benefit from the gift?
- How does the referral program work?
- Why do you ask for my card details when I redeem a gift?
Can’t find your answer?
Write to us in the chat, or at [email protected]. Our team will reply.
