My sample was rejected and I have to redo the sample collection: what’s the process, the cost, and the new timeline?

If your sample is rejected, the laboratory informs us and we take care of organising a new appointment for you.

• If the rejection is due to a technical problem on the laboratory’s side: the laboratory covers the costs.

• If the rejection is due to the collection instructions not being followed: we assess the situation and offer you an appropriate solution.