What is your refund policy?

You can request a full refund within 14 days of purchase, as long as you have not yet had a lab visit. After that, refunds depend on how far along you are in the service.

When you can get a refund

• Full refund: you ask within 14 days of purchase and no lab visit has taken place.

• Case by case: you ask more than 14 days after purchase and no lab visit has taken place yet, or there was a service quality issue on our end. These are reviewed individually.

• No refund: your results have already been delivered, your lab visit has been completed, or the period is a renewal where lab visits have already been used. This is because the service is medical and personalised.

How to request a refund

Just let us know and our team will take care of it and confirm by email. We reply within 24 hours during office hours, and on Monday for messages received over the weekend.

Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.

Refunds on panels and services (Gut Microbiome Panel, Environmental Toxicology Panel, Vitamins & Antioxidant Panel and others)

You can be refunded within the 14 days following the add-on purchase, and only if the visit has not taken place or the order has not been made.

If you paid with Klarna

You are refunded from the instalments already paid, and the remaining instalments are cancelled.