Manage your subscription
Modify, pause, cancel
11 questions
- Can I change how often I get tested?
- How do I stop receiving marketing emails or the newsletter from Lucis?
- Can I manage several family members under one account or one payment?
- How do I delete my account?
- How long do my results stay accessible, and what happens if I cancel?
- I’m moving to another country: what happens to my subscription and its price?
- My payment was declined at checkout or at renewal: what do I do?
- How do I cancel my subscription?
- How do I update my payment method?
- How do I update my phone number, address, or email?
- How do I change the email address on my account?
Can’t find your answer?
Write to us in the chat, or at [email protected]. Our team will reply.
